Kai‐Uwe Brock, Jürgen; Yu Zhou, Josephine - In: Journal of Business & Industrial Marketing 27 (2012) 5, pp. 370-383
Purpose – The term customer intimacy has been used both in academia and business, albeit lacking clear definition and … empirical validation. The authors in this paper aim to develop a measure of customer intimacy in business‐to‐business contexts … customer intimacy is a second order construct reflected by the three formative dimensions of mutual understanding, closeness …