Measuring customers' intimacy : evidence from Indonesian service-based companies
Year of publication: |
2015
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Authors: | Anantadjaya, Samuel P. D. ; Nawangwulan, Irma M. ; Pramesty, Ignatia Andari ; Gunawan, Grace Aditya |
Published in: |
Ekonomika : međunarodni časopis za ekonomsku teoriju i praksu i društvena pitanja. - Niš : [Verlag nicht ermittelbar], ISSN 0350-137X, ZDB-ID 430656-9. - Vol. 61.2015, 2, p. 11-28
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Subject: | leadership | product innovation | internal branding | electronic word of mouth | employee-based brand equity | customer intimacy | Virales Marketing | Viral marketing | Beziehungsmarketing | Relationship marketing | Markenimage | Brand image | Konsumentenverhalten | Consumer behaviour | Markenführung | Brand management | Indonesien | Indonesia |
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