Search Results - subject:"customer-employee rapport"

Tourist personality, value co-creation, and emotional well-being

Uslu, Abdullah; Tosun, Petek - In: International journal of consumer studies 48 (2024) 1, pp. 1-19

Persistent link: https://www.econbiz.de/10014465867

How the employee looks and looks at you : building customer-employee rapport

Kim, Kawon Kathy; Baker, Melissa A. - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 1, pp. 20-40

Persistent link: https://www.econbiz.de/10011997127

The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter

Lin, Cheng-Yu; Lin, Jiun-Sheng Chris - In: Journal of service management 28 (2017) 1, pp. 107-132

Persistent link: https://www.econbiz.de/10011654999

Understanding promotional service interactions through social exchange theory of affect

Mukherjee, Tuheena; Bhal, Kanika T. - In: Journal of promotion management : JPM 23 (2017) 5, pp. 689-707

Persistent link: https://www.econbiz.de/10011799558

The influence of service employees’ nonverbal communication on customer-employee rapport in the service encounter

Lin, Cheng-Yu; Lin, Jiun-Sheng Chris - In: Journal of Service Management 28 (2017) 1, pp. 107-132

’ nonverbal communication affects customer-employee rapport development in service encounters. The purpose of this paper is to … (employee affective delivery and behavioral mimicry) influences customer positive emotions and customer-employee rapport. The … communication positively influenced customer positive emotions and customer-employee rapport. The partial mediating role of customer …

Persistent link: https://www.econbiz.de/10014894727