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Search: subject:"customer-oriented extra role behaviors"
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Leader-member exchange
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customer-employee exchange
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customer-oriented extra role behaviors
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front office employees
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job dedication
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How are the exchange relationships of front office employees reflected on customers?
Akgunduz, Yilmaz
;
Alkan, Ceylan
;
Gök, Özge Adan
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 798-821
Persistent link: https://www.econbiz.de/10013362143
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