How are the exchange relationships of front office employees reflected on customers?
Year of publication: |
2022
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Authors: | Akgunduz, Yilmaz ; Alkan, Ceylan ; Gök, Özge Adan |
Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 42.2022, 9/10, p. 798-821
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Subject: | customer-employee exchange | customer-oriented extra role behaviors | front office employees | job dedication | Leader-member exchange |
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