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The impact of performance measurement diversity on customer-oriented selling behavior

Kerr, Peter D.; Franco-Santos, Monica - In: Industrial marketing management : the international … 110 (2023), pp. 56-67

Persistent link: https://www.econbiz.de/10014306694

Internal marketing, employee customer-oriented behaviors, and customer behavioral responses

Park, Jong Hee; Thi Bich Hanh Tran - In: Psychology & marketing 35 (2018) 6, pp. 412-426

Persistent link: https://www.econbiz.de/10011970143

Clarifying the influence of emotional intelligence on salesperson performance

Kadic-Maglajlic, Selma; Vida, Irena; Obadia, Claude; … - In: The journal of business & industrial marketing 31 (2016) 7, pp. 877-888

Persistent link: https://www.econbiz.de/10011564122

Clarifying the influence of emotional intelligence on salesperson performance

Kadic-Maglajlic, Selma; Vida, Irena; Obadia, Claude; … - In: Journal of Business & Industrial Marketing 31 (2016) 7, pp. 877-888

Purpose The purpose of this study is to explore the linkages among emotional intelligence, relational selling behavior and salesperson performance. Although existing research acknowledges the importance of emotional facets in business relationships, the role of emotional intelligence is poorly...

Persistent link: https://www.econbiz.de/10014844504