mediator in encouraging customers’ (e)WOM-giving intentions. Moreover, traditional WOM intention positively influences eWOM … giving intention. Originality/value This study provides a better comprehension of customers’ perceived value that influences …

Cohort analysis is a new practical method for e-commerce customers' research, trends in their behavior, and experience … performance and used for infrastructure monitoring. Obtained insights on e-commerce customers' awareness and loyalty levels show … view are analyzed and augment the user-experience understanding to strengthen customers' relationships in e-commerce. …

customer attitudes toward digital marketing and purchase intention. Research sample with a size of 210 potential customers …

Cohort analysis is a new practical method for e-commerce customers' research, trends in their behavior, and experience … performance and used for infrastructure monitoring. Obtained insights on e-commerce customers' awareness and loyalty levels show … view are analyzed and augment the user-experience understanding to strengthen customers' relationships in e-commerce. …

interacting with the customers plays a critical role in relation to improving salesperson performance. However, there are … customers trust orientation, salesperson's expertise and adaptability when interacting with their customers. The higher … customers trust and the more intelligence of salesperson are, it will increase the niche based relational capability. In …

and carbon dioxide emissions. The purpose of this paper is to define the main factors that affect customers' perception of … structural equation modeling. The findings showed that financial and environmental aspects are the main contributors to customers … enhance the perception of customers and increase the tendency to install such projects in the residential sector. …