Ahmed, Farhan; Liang, Dapeng; Abdullah, Muhammad Ibrahim; … - In: Future Business Journal 8 (2022), pp. 1-11
Disadvantaged or minority customers are always vulnerable to discriminatory treatment by service employees …. Discrimination against minority customers has become a frequent headline in the news. The main objective of this research is to … categories to add transparency to customers' discriminatory experiences. This research also investigates the mediating role …