Search Results - subject:"disconfirmation"

Consumer expectations for geographical origin : eliciting willingness to pay (WTP) using the disconfirmation of expectation theory (EDT)

Kokthi, Elena; Kruja, Drita - In: Journal of food products marketing 23 (2017) 8, pp. 873-889

Persistent link: https://www.econbiz.de/10011799803

Open innovation in supply networks: an expectation disconfirmation theory perspective

Roldán Bravo, María Isabel; Lloréns Montes, … - In: Journal of Business & Industrial Marketing 32 (2017) 3, pp. 432-444

Purpose This study aims to use expectation disconfirmation theory (EDT) to investigate how an organization … positive disconfirmation of trust (where perceived trust exceeds expectations) plays a crucial role in shaping organizations …’ intentions to continue open innovation with their supply networks. These results show that disconfirmation is a good predictor of …

Persistent link: https://www.econbiz.de/10014844316

Buyer versus salesperson expectations for an initial B2B sales meeting

Kaski, Timo Arvid; Hautamaki, Pia; Pullins, Ellen Bolman; … - In: Journal of Business & Industrial Marketing 32 (2017) 1, pp. 46-56

disconfirmation theory and conducted a qualitative study among 12 B2B service salespeople and 12 buyers. The data includes 46 in … introduces expectancy disconfirmation theory to the B2B buyer-seller literature. Practical implications Identifying where …

Persistent link: https://www.econbiz.de/10014844814

Customer delight: universal remedy or a double-edged sword?

Ludwig, Nadine L.; Heidenreich, Sven; Kraemer, Tobias; … - In: Journal of Service Theory and Practice 27 (2017) 1, pp. 22-45

Purpose Over the last years, the concept of customer delight has moved into the focus of attention. The necessity of surprise for achieving customer delight and the problem of increased customer expectation (spiral of expectations) have been controversially discussed in the literature. The...

Persistent link: https://www.econbiz.de/10014907566

Causas y consecuencias de la insatisfacción en consumidores con atribuciones externas

Fuentes Blasco, María; Moliner Velázquez, Beatriz - In: Cuadernos de Gestión (2011)

[ES] Este trabajo aborda el estudio de la formación de la insatisfacción, desde la perspectiva cognitiva y afectiva, y de sus consecuencias en forma de intenciones de comportamientos de queja. El objetivo es investigar la influencia directa e indirecta, a través de los afectos negativos, que...

Persistent link: https://www.econbiz.de/10011277761

RESEARCH REGARDING THE SATISFACTION OF BANK SERVICES CONSUMERS AT CEC BANK S.A.

Muntean, Andreea; Stremtan, Filimon - In: Annales Universitatis Apulensis Series Oeconomica 2 (2011) 13, pp. 47-47

This paper approaches the problems regarding the satisfaction of bank servicesconsumers in the context in which the market concerning these services is characterized by astrong competition between the providers of these services on one hand and by increasing theconsumers‘ demands and...

Persistent link: https://www.econbiz.de/10009395341

Causes and consequences of consumer dissatisfaction with external attributions.

Velázquez, Beatriz Moliner; Blasco, María Fuentes - In: Cuadernos de Gestión 11 (2011) 01, pp. 37-58

an insight into the effect that the disconfirmation of expectations has on dissatisfaction judgments, not only directly … disconfirmation on dissatisfaction and on affects, a direct effect of that dissatisfaction on complaint behaviour intentions and there …

Persistent link: https://www.econbiz.de/10009024001

How customer expectations become adjusted after purchase

Lin, Chinho; Lekhawipat, Watcharee - In: International journal of electronic commerce : IJEC 20 (2015/2016) 4, pp. 443-469

Persistent link: https://www.econbiz.de/10011550928

Using expectation disconfirmation theory and polynomial modeling to understand trust in technology

Lankton, Nancy K.; McKnight, D. Harrison; Wright, Ryan T.; … - In: Information systems research : ISR 27 (2016) 1, pp. 197-213

Persistent link: https://www.econbiz.de/10011460194

Consumers' prepurchase satisfaction with the attributes and information of food labels

Van der Colff, Nadia; Van der Merwe, Daleen; Bosman, … - In: International journal of consumer studies 40 (2016) 2, pp. 220-228

Persistent link: https://www.econbiz.de/10011488490