Lidija Pulevska – IVANOVSKA - In: Revista de turism - studii si cercetari in turism / … 5 (2008) 5, pp. 14-19
relationship development with the end-consumers as well as tourism suppliers and market intermediaries. E-CRM and ICTs adoption is … will focus on the issues related to e-CRM and ICTs and their adoption and implementation in e-tourism. …