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Search: subject:"e-service"
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Subject
All
E-commerce
155
Electronic Commerce
154
Dienstleistungsqualität
144
Service quality
144
Customer satisfaction
107
Kundenzufriedenheit
106
Online retailing
89
Online-Handel
89
Consumer behaviour
87
Konsumentenverhalten
87
e-service quality
60
Beziehungsmarketing
59
Relationship marketing
59
Website
48
E-service quality
38
Quality management
26
Qualitätsmanagement
26
e-service
23
Electronic Banking
22
Electronic banking
22
Internet
21
E-service
20
E-Service Quality
18
Einzelhandel
15
Retail trade
15
Product quality
14
Produktqualität
14
Internet marketing
13
Online-Marketing
13
Confidence
12
Social Web
12
Social web
12
Vertrauen
12
Digitale Dienste
11
E-Government
11
India
11
Indien
11
Structural equation model
11
Strukturgleichungsmodell
11
Web-based service
11
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Undetermined
115
Free
44
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Article
208
Book / Working Paper
10
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Article in journal
171
Aufsatz in Zeitschrift
171
Article
8
Aufsatz im Buch
3
Book section
3
Conference paper
3
Konferenzbeitrag
3
Thesis
3
Congress Report
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Hochschulschrift
2
Aufsatzsammlung
1
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Graue Literatur
1
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Language
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English
193
Undetermined
20
German
3
Lithuanian
1
Polish
1
Author
All
Agrawal, Vivek
3
Dika, Zamir
3
Kim, Jung-Hwan
3
Stamenkov, Gjoko
3
Adhikari, Arnab
2
Barann, Benjamin
2
Becker, Jörg
2
Belanche Garcia, Daniel
2
Ben Naoui, Feten
2
Berraies, Sarra
2
Bollhöfer, Esther
2
Bwalya, Justice
2
CHENG, Boon Liat
2
Casaló Ariño, Luis V.
2
Dash, Manoj Kumar
2
Fan, Qingji
2
Fedotkina, Olga
2
Ganguli, Shirshendu
2
Gao, Han
2
Giovanis, Apostolos N.
2
Giunalíu Blasco, Miguel
2
Gopalakrishna B. V.
2
Gorbashko, Elena
2
Goutam, Doddahulugappa
2
Hoffmeister, Benedikt
2
Hussien, Miran Ismail
2
Jin, Yan
2
KUMBHAR, Vijay M.
2
Kamynina, Nadezhda
2
Kaonga, Sekela
2
Kasanda, Edwin
2
Katai, Mathew
2
Kaulungombe, Bernadette
2
Kaur, Baljit
2
Kayekesi, Maidah
2
Kim, Minjeong
2
Kumar, Anil
2
Kumbhar, Vijay
2
LUDIN, Izyan Hizza Bt. HILA
2
Lee, Jeoung Yul
2
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Institution
All
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
3
ToKnowPress
2
Siauliai University
1
Springer Fachmedien Wiesbaden
1
Published in...
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Journal of internet commerce
6
International journal of e-business research : an official publication of the Information Resources Management Association
5
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Journal of retailing and consumer services
4
Electronic commerce research
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business excellence : IJBEX
3
International journal of business information systems : IJBIS
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of quality & reliability management
3
International journal of services, economics and management
3
Journal of financial services marketing
3
MPRA Paper
3
The TQM journal : the international review of organizational improvement
3
Cogent Business & Management
2
Cogent business & management
2
Diversity, Technology, and Innovation for Operational Competitiveness: Proceedings of the 2013 International Conference on Technology Innovation and Industrial Management
2
Electronic commerce research and applications
2
Information technology and management
2
International Journal of Public Administration in the Digital Age (IJPADA)
2
International journal of electronic customer relationship management : IJECRM
2
International journal of production economics
2
International journal of retail and distribution management
2
International journal of services and operations management
2
International journal of technology marketing : IJTMkt
2
Journal of Open Innovation: Technology, Market, and Complexity
2
Journal of customer behaviour
2
Journal of fashion marketing and management
2
Journal of open innovation : technology, market, and complexity
2
Journal of service theory and practice : JSTP
2
Management Dynamics in the Knowledge Economy Journal
2
Management information systems : mis quarterly
2
Management research review
2
Marketing intelligence & planning
2
Service business
2
SpringerLink / Bücher
2
The journal of services marketing
2
The service industries journal
2
Total quality management & business excellence
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
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Source
All
ECONIS (ZBW)
178
RePEc
18
EconStor
9
Other ZBW resources
7
BASE
6
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218
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71
Analyzing role of E-SERVQUAL constructs for post-pandemic recovery of Indian taxi aggregator services
Patwardhan, Avadhut Arun
;
Pandey, Neeraj
- In:
International journal of global business and …
16
(
2021
),
pp. 89-102
Persistent link: https://www.econbiz.de/10013461383
Saved in:
72
A study on customer's perception of online banking and
e-service
quality among Chennai customers
Kumar, G.
;
Shenbagaraman, V. M.
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
Saved in:
73
Performance implications of information-value offering in
e-service
systems : examining the resource-based perspective and innovation strategy
Chuang, Shu-Hui
;
Lin, Hong-Nan
- In:
The journal of strategic information systems : …
26
(
2017
)
1
,
pp. 22-38
Persistent link: https://www.econbiz.de/10011699250
Saved in:
74
E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani
;
Bajpai, V. N.
- In:
International journal of services and operations …
35
(
2020
)
2
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
Saved in:
75
Validation of customers' perceived
e-service
quality determinants : a confirmatory factor analysis approach
Bhati, Narender Singh
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 97-118
Persistent link: https://www.econbiz.de/10012285562
Saved in:
76
Service quality in a mobile-banking-applications context : do users' age and gender matter?
Trabelsi-Zoghlami, Amira
;
Berraies, Sarra
;
Yahia, Karim Ben
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1639-1668
Persistent link: https://www.econbiz.de/10012385051
Saved in:
77
Behavioral intention toward online food purchasing : an analysis at different purchase levels
Suhartanto, Dwi
;
Tuan Ahmad Tuan Ismail
;
Leo, Gundur
; …
- In:
International journal of e-business research : an …
16
(
2020
)
4
,
pp. 34-50
Persistent link: https://www.econbiz.de/10012421889
Saved in:
78
SSTQUAL model : assessment of ATM service quality in an emerging economy
Adil, Mohd.
;
Nasir, Mohd.
;
Sadiq, Mohd.
;
Bharti, Kumkum
- In:
International journal of business excellence : IJBEX
22
(
2020
)
1
,
pp. 114-138
Persistent link: https://www.econbiz.de/10012506374
Saved in:
79
Role of
e-service
quality in articulating e-WOM : a serial mediation approach
Kaur, Baljit
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10012509247
Saved in:
80
E-governance and social inclusion of entrepreneurship and businesses : toward the social inclusive digital society
Tichomirova, Olʹga V.
- In:
International journal of e-entrepreneurship and …
10
(
2020
)
2
,
pp. 1-25
Persistent link: https://www.econbiz.de/10012300075
Saved in:
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