E-banking service quality and customer satisfaction : an exploratory study on India
Shivani Sardana, V.N. Bajpai
Year of publication: |
2020
|
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Authors: | Sardana, Shivani ; Bajpai, V. N. |
Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 35.2020, 2, p. 223-247
|
Subject: | internet | banking | India | e-service quality | technology | e-banking | customer satisfaction | risk | e-commerce | Indien | Dienstleistungsqualität | Service quality | Electronic Banking | Electronic banking | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | E-commerce | Internet | Bankgeschäft | Banking services | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour |
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