Guajardo, Jose A.; Cohen, Morris A.; Kim, Sang-Hyun; … - In: Management Science 58 (2012) 5, pp. 961-979
Using a proprietary data set provided by a major manufacturer of aircraft engines, we empirically investigate how product reliability is impacted by the use of two different types of after-sales maintenance support contracts: time and material contracts (T&MC) and performance-based contracts...