Search Results - subject:"frontline"

Frontline service innovation within an agricultural retail, trade and services organisation

Nieder-Heitmann, Marietjie; Malan, Dirk J. - In: South African journal of business management 54 (2023) 1, pp. 1-12

service innovation among frontline employees. The purpose of this article was to explore and empirically evaluate a … theoretical model identifying the antecedents of frontline service innovation among frontline employees within an agricultural … method was employed in the current study. Paper-and-pencil questionnaires were utilised to gather data from 150 frontline …

Persistent link: https://www.econbiz.de/10014536037

A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines

Lee, Na Young; Zablah, Alex R.; Noble, Stephanie M. - In: Journal of retailing 99 (2023) 3, pp. 370-384

Persistent link: https://www.econbiz.de/10014461658

Harnessing brand authenticity to promote prosocial service behavior

Lim, Weng Marc; Malik, Nishtha; Gupta, Sahil; Rai, Himanshu - In: The journal of brand management : an international journal 31 (2024) 4, pp. 449-468

Persistent link: https://www.econbiz.de/10014583679

The making of the "good bad" job : how algorithmic management manufactures consent through constant and confined choices

Cameron, Lindsey D. - In: Administrative science quarterly : ASQ 69 (2024) 2, pp. 458-514

Persistent link: https://www.econbiz.de/10014583858

Never cross the red line? : analysing employment relations practices and the behaviour of front-line managers in Chinese McDonald's stores

Wei, Wei - In: Industrial relations journal 55 (2024) 2, pp. 100-118

Persistent link: https://www.econbiz.de/10014543868

The importance of effectiveness versus transparency and stakeholder involvement in citizens' perception of public sector algorithms

König, Pascal D.; Felfeli, Julia; Achtziger, Anja; … - In: Public management review 26 (2024) 4, pp. 1061-1082

Persistent link: https://www.econbiz.de/10014549451

Between mundane and extreme : the nature of work on the UK supermarket frontline during a public health crisis

Cai, Minjie; Bennett, Safak Tartanoglu; Stroleny, Alexandra - In: International journal of human resource management 35 (2024) 9, pp. 1626-1653

Persistent link: https://www.econbiz.de/10014552980

Doing extreme work in an extreme context : situated experiences of Chilean frontline healthcare workers during the COVID-19 pandemic

Rodriguez, Jenny K.; Procter, Stephen J.; Perez Arrau, … - In: International journal of human resource management 35 (2024) 9, pp. 1681-1707

Persistent link: https://www.econbiz.de/10014552985

Do we think and feel alike? : field evidence on developing a shared reality when dealing with service robots

Steins, Mark; Becker, Marc; Odekerken-Schröder, Gaby; … - In: Journal of business research : JBR 180 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10014556472

How display rules influence turnover in healthcare teams and the moderating role of team negative affective tone

Nguyen, Helena; Groth, Markus; Johnson, Anya - In: Journal of service research 27 (2024) 3, pp. 397-413

Persistent link: https://www.econbiz.de/10014580517

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