Aldhamiri, Ali; Carlson, Jamie; Vilches-Montero, Sonia; … - In: Journal of retailing and consumer services 79 (2024), pp. 1-26
This study investigates customer engagement behaviors related to luxury brands on social media, focusing on the motives driving active and passive engagement. Applying a sequential mixed methods approach, drawing on netnographic and survey data analyses, the study identifies 10 emergent themes...