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Key drivers of brand trust in a Latin American airline : the impact of Colombia's Avianca customer experience

Ribamar Siqueira, Jose <Jr.>; Bendixen, Michael; … - In: Journal of marketing analytics : JMA 11 (2023) 2, pp. 186-201

Persistent link: https://www.econbiz.de/10014326749

Other customers' service failure and recovery encounters : a qualitative exploration

Gupta, Niharika; Verma, Harsh V. - In: Asia-Pacific journal of business administration 16 (2024) 1, pp. 148-169

Persistent link: https://www.econbiz.de/10014455620

The future of research on customer-to-customer interaction (CCI)

Nicholls, Richard - In: A Research Agenda for Service Marketing, (pp. 183-221). 2024

Persistent link: https://www.econbiz.de/10014517969

C2C interaction in the online review system : effect of other customers' responses on subsequent review volume

Zhang, Min; Wang, Lu; Li, Yiwei; Wang, G. Alan - In: Tourism management : research, policies, practice 93 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10013366151

The efficacy of customer's voluntary use of self-service technology (SST) : a dual-study approach

Shin, Hyunju; Dai, Bo - In: Journal of strategic marketing 30 (2022) 8, pp. 723-745

Persistent link: https://www.econbiz.de/10013492887

Understanding the effects of the presence of others in the service environment: A literature review

Albrecht, Kathrin - In: jbm - Journal of Business Market Management 9 (2016) 1, pp. 541-563

provider. Although many research studies have examined the presence of other customers in a service context, a literature … customer experience initiatives with regard to socially present other customers in the service environment. …

Persistent link: https://www.econbiz.de/10011582831

Understanding the effects of the presence of others in the service environment : a literature review

Albrecht, Kathrin - In: Journal of business market management : JBM 9 (2016) 1, pp. 541-563

Persistent link: https://www.econbiz.de/10011525925

Exploring consumer power triggers in retail and service settings

Apiradee Wongkitrungrueng - In: International journal of services and operations management 34 (2019) 4, pp. 421-446

Persistent link: https://www.econbiz.de/10012162856

The social servicescape : a multidimensional operationalization

Line, Nathaniel D.; Hanks, Lydia - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 2, pp. 167-187

Persistent link: https://www.econbiz.de/10011997254

The joint effect of power, relationship type, and corporate social responsibility type on customers' intent to donate

Zhang, Lu; Hanks, Lydia; Line, Nathaniel D. - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 3, pp. 374-394

Persistent link: https://www.econbiz.de/10011997332

A service of the

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