This study examines consumers' decision to select parcel locker service with regard to privacy concerns and perceptions … consumers' perceived trust in technology-based service (rather than privacy concerns) more strongly evoke parcel locker service … toward the new service-outdoor parcel locker service. This study provides managerial implications for retailers who need to …

antecedents of customer satisfaction with parcel locker services in last-mile logistics. Data were collected from a survey of 321 … predictor that positively impacts customer satisfaction with parcel locker services, while reliability and security are the …

This study examines consumers' decision to select parcel locker service with regard to privacy concerns and perceptions … consumers' perceived trust in technology-based service (rather than privacy concerns) more strongly evoke parcel locker service … toward the new service-outdoor parcel locker service. This study provides managerial implications for retailers who need to …

Postal outlets and parcel shops are increasingly complemented by parcel locker stations. This paper explores the … potential reasons for varying trends in the use of parcel locker stations in Europe and discusses the role of parcel locker … parcel locker stations based on case studies for a selection of countries. It analyses typical business models and discusses …

delivery. However, if the demand is inhomogeneous, either the parcel locker utilization or the service level (i.e., the number … CDP, assuming that all parcels are placed in the staffed CDP if the parcel locker is full. This method was applied to data …