Many job posts require one to display emotions specified by organisational standards. Such work is referred to as emotional labour (EL) and consists in producing particular emotional reactions in contacts with a customer as well as suppressing the actual emotional reactions that could be seen...

Many job posts require one to display emotions specified by organisational standards. Such work is referred to as emotional labour (EL) and consists in producing particular emotional reactions in contacts with a customer as well as suppressing the actual emotional reactions that could be seen...

Galina Volodina - Associate Professor at Department of Strategic Management, Faculty of Management, HSE Campus in Perm. E-mail: gvolodina@hse.ru Alla Obolonskaya - Associate Professor at Department of Financial Management, Faculty of Management, HSE Campus in Perm. E-mail:...

The article considers specific features of training specialists for the tourist sphere, studies the modern approach to formation of a complex of professional and general competences, development of professionally important personal qualities and also formation of psychological readiness of...

В статье рассмотрены особенности подготовки специалистов туристической сферы, исследован современный подход к формированию комплекса профессиональных и...