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Search: subject:"recovery performance"
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Dienstleistungsqualität
36
Service quality
36
Beschwerdemanagement
28
Complaint management
28
Service recovery performance
26
Customer satisfaction
20
Kundenzufriedenheit
20
Arbeitsleistung
11
Führungsstil
11
Job performance
11
Leadership style
11
Tourism employees
10
Tourismusberufe
10
service recovery performance
10
Arbeitsverhalten
9
Arbeitszufriedenheit
9
Hotel industry
9
Hotellerie
9
Job satisfaction
9
Work behaviour
9
Customer service
8
Kundenservice
8
Leistungsmotivation
8
Work motivation
8
Beziehungsmarketing
7
Relationship marketing
7
Arbeitskräfte
5
Emotion
5
Error management
5
Salespeople
5
Verkaufspersonal
5
Work engagement
5
Workforce
5
Employee retention
4
Human Resource Management
4
Mitarbeiterbindung
4
Personalmanagement
4
Stress
4
Work stress
4
Absenteeism
3
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Online availability
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Undetermined
38
Free
2
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Article
45
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Article in journal
44
Aufsatz in Zeitschrift
44
Article
1
Language
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English
45
Author
All
Guchait, Priyanko
8
Karatepe, Osman M.
8
Ahmad, Bilal
3
Akhtar, Nadeem
3
Daskin, Mustafa
3
Kim, Taegoo
3
Wang, Xingyu
3
Zahoor, Adil
3
Afsar, Bilal
2
Ali, Zeeshan
2
Do The Khoa
2
Lee, Gyehee
2
Liu, Da
2
Luu Trong Tuan
2
Mansour, Sari
2
Pasamehmetoglu, Aysin
2
Paşamehmetoğlu, Ayşın
2
Safdar, Umar
2
Abbas, Ghassan
1
Aboramadan, Mohammed
1
Akbar, Muhammad Imad Ud Din
1
Ashill, Nicholas
1
Avci, Turgay
1
Ayrom, Shabnam
1
Bian, Xuemei
1
Boxall, Peter F.
1
Chen, Tong
1
Cheung, Gordon
1
Choi, Chang Hwan
1
Costers, Annelies
1
Crawford, Joseph
1
Cunningham, Christopher J. L.
1
Darban, Golnaz
1
Dawson, Mary
1
Devlin, James
1
Dost, Mir
1
Du, Jianguo
1
Eluwole, Kayode K.
1
Eslamlou, Aram
1
Etehadi, Bahar
1
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Published in...
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International journal of hospitality management
9
International journal of contemporary hospitality management
3
The service industries journal
3
Asia Pacific journal of marketing and logistics
2
Asia-Pacific journal of business administration
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of air transport management
2
Service business
2
Decision : official journal of Indian Institute of Management Calcutta
1
Employee relations
1
EuroMed journal of business
1
International journal of business
1
International journal of human resource management
1
International journal of management practice : IJMP
1
International journal of manpower
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of organizational effectiveness : people and performance ; JOEPP
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Marketing intelligence & planning
1
Pakistan Journal of Commerce and Social Sciences (PJCSS)
1
Pakistan journal of commerce and social sciences
1
South Asian journal of human resources management
1
Tourism review : the official journal of the AIEST
1
Vision : the journal of business perspective
1
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ECONIS (ZBW)
44
EconStor
1
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41
How online service recovery approaches bolster
recovery
performance
? : a multi-level perspective
Li, Chia-Ying
;
Fang, Yu-Hui
- In:
Service business
10
(
2016
)
1
,
pp. 179-200
Persistent link: https://www.econbiz.de/10011722225
Saved in:
42
Critical antecedents to service
recovery
performance
: some evidence and implications for service industry
Daskin, Mustafa
;
Yilmaz, Ozgur Devrim
- In:
International journal of management practice : IJMP
8
(
2015
)
1
,
pp. 70-97
Persistent link: https://www.econbiz.de/10011377136
Saved in:
43
High-performance work practices, career satisfaction, and service
recovery
performance
: a study of flight attendants
Karatepe, Osman M.
;
Vatankhah, Sanaz
- In:
Tourism review : the official journal of the AIEST
70
(
2015
)
1
,
pp. 56-71
Persistent link: https://www.econbiz.de/10011344501
Saved in:
44
Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service
recovery
performance
Choi, Chang Hwan
;
Kim, Taegoo
;
Lee, Gyehee
;
Lee, Seung-kon
- In:
International journal of hospitality management
36
(
2014
),
pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
Saved in:
45
Perceived supervisor and co-worker support for error management : impact on perceived psychological safety and service
recovery
performance
Guchait, Priyanko
;
Paşamehmetoğlu, Ayşın
;
Dawson, Mary
- In:
International journal of hospitality management
41
(
2014
),
pp. 28-37
Persistent link: https://www.econbiz.de/10010403128
Saved in:
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