Rita, Paulo; Vong, Celeste; Pinheiro, Flávio; Mimoso, João - In: European journal of management and business economics : … 32 (2023) 3, pp. 276-295
analysis of online restaurant reviews on TripAdvisor. A total of 8,871 English-written reviews from 87 restaurants located in … The study findings revealed that overall sentiments decreased after restaurants were awarded a Michelin Star, in which … that consumers tend to hold higher expectations for this type of upscale restaurants given its recognition and quality …