Robotic dining delight : unravelling the key factors driving customer satisfaction in service robot restaurants using PLS-SEM and ML
Year of publication: |
2023
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Authors: | Sharma, Vinod ; Kapse, Manohar ; Poulose, Jeanne ; Mahajan, Yogesh |
Published in: |
Cogent business & management. - London : Taylor & Francis, ISSN 2331-1975, ZDB-ID 2837523-3. - Vol. 10.2023, 3, Art.-No. 2281053, p. 1-21
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Subject: | machine learning | PLS-SEM | repeat experience | robotics | service restaurants | trust | Roboter | Robot | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Künstliche Intelligenz | Artificial intelligence | Konsumentenverhalten | Consumer behaviour |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1080/23311975.2023.2281053 [DOI] hdl:10419/294733 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
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