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Search: subject:"retail banking services"
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perceived value
2
retail banking services
2
Bankgeschäft
1
Banking services
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Beziehungsmarketing
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Consumer behaviour
1
Customer retention
1
Customer satisfaction
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Dienstleistungsqualität
1
Konsumentenverhalten
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Kundenzufriedenheit
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Moderated mediation
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Personal banking
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Privatkundengeschäft
1
Relationship marketing
1
Retail banking services
1
Satisfaction
1
Service quality
1
Strategic management
1
Strategisches Management
1
Switch cost
1
customer loyalty
1
customer satisfaction
1
perceived price
1
perceived quality
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perceived service quality
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satisfaction
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Aquino, André Carlos Busanelli de
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Brandão, Marcelo Moll
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Dlačić, Jasmina
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Korda, Aleksandra Pisnik
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Milfelner, Borut
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Pagliarussi, Marcelo Sanches
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Pisnik Korda, Aleksandra
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Snoj, Boris
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Fundação Instituto Capixaba de Pesquisas em Contabilidade, Economia e Finanças (FUCAPE)
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Managing Global Transitions
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Market : review for marketing theory and practice
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The importance of perceived service value in
retail
banking
services
Pisnik Korda, Aleksandra
;
Dlačić, Jasmina
;
Milfelner, …
- In:
Market : review for marketing theory and practice
28
(
2016
)
2
,
pp. 191-212
Persistent link: https://www.econbiz.de/10011709081
Saved in:
2
Development, Validity and Reliability of Perceived Service Quality in Retail Banking and its Relationship With Perceived Value and Customer Satisfaction
Korda, Aleksandra Pisnik
;
Snoj, Boris
- In:
Managing Global Transitions
8
(
2010
)
2
,
pp. 187-205
Microfinance is often hailed both as a tool for fighting poverty and as a tool for post-conflict reconciliation. This paper explores the use of microfinance in post-civil war Bosnia and Herzegovina, assessing its results in terms of both goals. As it combined high unemployment with a highly...
Persistent link: https://www.econbiz.de/10008455895
Saved in:
3
Custos de informação e recompra no varejo bancário
Brandão, Marcelo Moll
;
Aquino, André Carlos Busanelli de
-
Fundação Instituto Capixaba de Pesquisas em …
-
2008
involving clients and suppliers of
retail
banking
services
. We conducted 522 structured interviews with clients of a bank …
Persistent link: https://www.econbiz.de/10010633282
Saved in:
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