Search Results - subject:"service"

Muschkiet, Michel; Wulfert, Tobias; Woroch, Robert; … - In: Electronic markets : EM ; the international journal of … 33 (2023) 1, pp. 1-22

Persistent link: https://www.econbiz.de/10014374892

A design method for edge-cloud collaborative product service system : a dynamic event-state knowledge graph-based approach with real case study

Yang, Maolin; Yang, Yuqian; Jiang, Pingyu - In: International journal of production research 62 (2024) 7, pp. 2584-2605

Persistent link: https://www.econbiz.de/10014546471

Service robots and their implications for service delivery

Wirtz, Jochen; Kunz, Werner H.; Paluch, Stefanie; … - In: A Research Agenda for Service Marketing, (pp. 23-43). 2024

Persistent link: https://www.econbiz.de/10014517864

Service agent driven co-created caring in chat-based customer service encounters

Heinonen, Johanna; Sthapit, Erose - In: Services marketing quarterly 45 (2024) 1, pp. 1-24

Persistent link: https://www.econbiz.de/10014513536

The role of customer relationship vulnerability in service recovery

Cénophat, Sadrac; Eisend, Martin; Bayón, Tomás; … - In: Journal of service research 27 (2024) 2, pp. 283-301

Persistent link: https://www.econbiz.de/10014580442

The power of AI : enhancing customer loyalty through satisfaction and efficiency

Singh, Pragya; Singh, Vandana - In: Cogent business & management 11 (2024) 1, pp. 1-14

In the rapidly evolving landscape of customer service, integrating AI-powered solutionshas emerged as a game …-changer. This study delves into the intricate dynamics of AI-Powered Customer Service and its profound impact on customer loyalty … individuals with recent experiences with AI-powered customer service within the last six months. The findings provide compelling …

Persistent link: https://www.econbiz.de/10014526490

The impact of omnichannel integration towards customer interest in alternatives : retailer uncertainty and web rooming in retailing

Ellahi, Abida; Ain, Qurat Ul; Rehman, Hafiz Mudassir; … - In: Cogent business & management 11 (2024) 1, pp. 1-18

omnichannel approach. It specifically explores the impact of process consistency, breadth of the channel service choice …, transparency of the channel service configuration, and content consistency, on customers’ inclination towards alternatives. The … analysis, based on data from 319 customers engaged with various omnichannel brands, revealed that the breadth of channel-service …

Persistent link: https://www.econbiz.de/10014531366

Are humorous frontline employees hotels' secret weapons? : investigating when and why employee sense of humor promotes service performance

Liu, Xinyu; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of hospitality management 118 (2024), pp. 1-10

Persistent link: https://www.econbiz.de/10015069325

A taxonomy of administrative language in public service encounters

Eckhard, Steffen; Friedrich, Laurin; Hautli-Janisz, Annette - In: International public management journal 27 (2024) 1, pp. 60-75

Persistent link: https://www.econbiz.de/10015050893

Service offshoring and its impacts on wages : an occupation-oriented analysis of Germany

Frenkel, Michael; Ngo Ngoc Tuyet - In: The world economy : the leading journal on … 47 (2024) 4, pp. 1615-1641

Persistent link: https://www.econbiz.de/10014540694