Houben, Verena; Wuestner, Kerstin - In: management revue. Socio-economic Studies 25 (2014) 1, pp. 50-66
engineering. The protagonists of this study are service engineers, their employing organisations and customers (service triad). We … are interested in the following questions: How do the protagonists perceive the role of the service engineers? Is …, that finding technological solutions is dominating in service engineering. Yet, service engineers use not only emotional …