Search Results - subject:"service environment"

Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation

Rather, Raouf Ahmad; Rasul, Tareq Faizur; Khan, Huda; … - In: International journal of hospitality management 116 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10014457803

Axiology of tourism shopping : a cross-level investigation of value-in-the-experience (VALEX)

Wong, IpKin Anthony; Huang, Guoqiong Ivanka; Li, Zhuo - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 3, pp. 549-563

Persistent link: https://www.econbiz.de/10014633611

Exploring interactions between commuters with disabilities and transport service providers

Mogaji, Emmanuel; Nguyen Phong Nguyen - In: The journal of services marketing 37 (2023) 6, pp. 762-787

Persistent link: https://www.econbiz.de/10014314407

The influencing factors on service experiences in rural tourism : an integrated approach

Chen, Sijie; Sotiriadis, Marios; Shen, Shiwei - In: Tourism management perspectives : TMP 47 (2023), pp. 1-13

Persistent link: https://www.econbiz.de/10014318837

What can hotels learn from the last recovery? : examining hotel occupancy rate and the guest experience

Liu, Peng; Wu, Luorong; Li, Xiang - In: International journal of hospitality management 103 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013209264

Exploring the impact of the physical work environment on service employees: an analysis of literature

Schilleci, Pinalba - In: Journal of Facilities Management 21 (2022) 5, pp. 717-732

Purpose The recent COVID-19 emergency has brought to light issues connected to physical work environment, particularly to offices and to its impact on service employees’ internal responses, behaviors and outcomes. As the topic is characterized by fragmented theoretical approaches as well as a...

Persistent link: https://www.econbiz.de/10014867699

Relational perspectives of perceived service quality in the online and offline environments : a meta-analysis

Najjar, Hechmi - In: Journal of relationship marketing : innovations and … 19 (2020) 3, pp. 182-202

Persistent link: https://www.econbiz.de/10012258654

Customer engagement and its outcomes : the cross-level effect of service environment and brand equity

Ou, Juanjuan; Wong, IpKin Anthony; Prentice, Catherine; … - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 377-402

Persistent link: https://www.econbiz.de/10012201373

Understanding the effects of the presence of others in the service environment: A literature review

Albrecht, Kathrin - In: jbm - Journal of Business Market Management 9 (2016) 1, pp. 541-563

Sharing the same service environment leads to direct and indirect interactions between customers that can either … contextual factors have evolved that affect customerto-customer interactions during service encounters in the service environment … customer experience initiatives with regard to socially present other customers in the service environment. …

Persistent link: https://www.econbiz.de/10011582831

Understanding the effects of the presence of others in the service environment : a literature review

Albrecht, Kathrin - In: Journal of business market management : JBM 9 (2016) 1, pp. 541-563

Persistent link: https://www.econbiz.de/10011525925