Relational perspectives of perceived service quality in the online and offline environments : a meta-analysis
Hechmi Najjar
Year of publication: |
2020
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Authors: | Najjar, Hechmi |
Published in: |
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2675, ZDB-ID 2092673-X. - Vol. 19.2020, 3, p. 182-202
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Subject: | loyalty | meta-analysis | online/offline service environment | Perceived quality | satisfaction | Dienstleistungsqualität | Service quality | Meta-Analyse | Meta-analysis | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Produktqualität | Product quality |
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