Paulssen, Marcel; Roulet, Raphael; Wilke, Sina - In: European Journal of Marketing 48 (2014) 5/6, pp. 964-981
social bonding as antecedents of brand satisfaction and brand trust to understand their effectiveness under different risk … perceived risk is high, brand trust exclusively determines brand loyalty. Thus, the effectiveness of social bonding tactics as a … findings’ generalizability. Practical implications – The often-recommended social bonding between boundary spanner and …