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An empirical study of the relationship between perceived value and the Net Promoter Score : application to
specialized
retail
chains
Maubisson, Laurent
;
Mencarelli, Rémi
;
Rivière, Arnaud
- In:
International journal of market research
66
(
2024
)
2/3
,
pp. 321-344
Persistent link: https://www.econbiz.de/10014584486
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