Purpose - This study investigates the role of social media brand posts on customer response and whether said impacts foster engagement in brand co-creation behaviors, especially in the higher education sector. The study further explores the moderating role of a university's reputation in...

The eagerness with which governments across the world rushed to digitize their court systems during the COVID-19 pandemic might create an impression that new technologies alone can solve the multitude of issues associated with the quality and efficiency of dispute resolution. However, while...