Jeon, Myunghee Mindy; Jeong, Miyoung - In: International Journal of Contemporary Hospitality Management 29 (2017) 1, pp. 438-457
service quality and consequences of website service quality. Research limitations/implications Caution is advised in … service quality and inclines to develop customer loyalty when having return intention. … and return intention are detected. Moderation effects of gender were also detected in the relationships among website …