Developing a website service quality scale : a confirmatory factor analytic approach
Year of publication: |
January-March 2017
|
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Authors: | Ahmad, Asad ; Khan, Mohammed Naved |
Published in: |
Journal of internet commerce. - Binghamton, NY: Haworth Press, ISSN 1533-2861, ZDB-ID 2136900-8. - Vol. 16.2017, 1, p. 104-126
|
Subject: | E-commerce | India | refined WEBQUAL | website service quality | Indien | Website | Dienstleistungsqualität | Service quality | Electronic Commerce | Kundenzufriedenheit | Customer satisfaction |
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