Izogo, Ernest Emeka - In: International Journal of Emerging Markets 11 (2016) 3, pp. 374-394
willingness to recommend through relationship quality (RQ hereafter) constructs by leveraging customer orientation, expertise and … repurchase intention and willingness to recommend, trust was directly and indirectly related to repurchase intention but was not … directly related to willingness to recommend. It was only indirectly related to willingness to recommend through satisfaction …