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Frey, Bruno S.
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United States. Bonneville Power Administration.
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Forging relationships with services: The antecedents that have an impact on behavioural outcomes in the life insurance industry
Durvasula, Srinivas
;
Lysonski, Steven
;
Mehta, Subhash
; …
-
2004
The extent to which service quality is linked to satisfaction, value and behavioural outcomes continues to be debated in the literature. This research investigated two models involving the linkages between service quality, satisfaction, perceived value, repurchase intention and willingness to...
Persistent link: https://www.econbiz.de/10009484485
Saved in:
2
Understanding the Interfaces: How Ocean Freight Shipping Lines Can Maximize Satisfaction
Durvasula, Srinivas
;
Lysonski, Steven
;
Mehta, Subhash
-
2002
Physical distribution services are becoming increasingly important as supply chains strive to become more efficient in the logistical flow of goods to industrial customers. Performance of these services, however, takes place during encounters that customers have with various interfacing...
Persistent link: https://www.econbiz.de/10009484488
Saved in:
3
Business
to
Business
Marketing: Service Recovery and Customer Satisfaction Issues with Ocean Shipping Lines
Durvasula, Srinivas
;
Lysonski, Steven
;
Mehta, Subhash
-
2000
The tenets of relationship marketing are useful in understanding the success of a service provider. Based on a sample of 221 firms in Singapore that use ocean freight shipping services, examines service recovery issues related to satisfaction. It was found that service recovery methods such as...
Persistent link: https://www.econbiz.de/10009484489
Saved in:
4
Testing the SERVQUAL Scale in the
Business-to-Business
Sector: The Case of Ocean Freight Shipping Service
Durvasula, Srinivas
;
Lysonski, Steven
;
Mehta, Subhash
-
1999
freight services. Based on a survey of a cross-sectional sample of 114
business
organisations in Singapore, which regularly … can only be applied with caution in
business-to-business
marketing. Implications and future directions for research are …
Persistent link: https://www.econbiz.de/10009484490
Saved in:
5
Finding the Sweet Spot: A Two Industry Study Using the Zone of Tolerance to Identify Determinant Service Quality Attributes
Durvasula, Srinivas
;
Lobo, Antonio
;
Lysonski, Steven
; …
-
2006
This paper makes a detailed comparison of two major financial services in Singapore: life insurance and stockbrokerage. Relationships of perceptions and expectations of service quality, mean service adequacy (MSA) and mean service superiority (MSS) with service satisfaction and loyalty are...
Persistent link: https://www.econbiz.de/10009484549
Saved in:
6
Service Encounters: The Missing Link Between Service Quality Perceptions and Satisfaction
Durvasula, Srinivas
;
Lysonski, Steven
;
Mehta, Subhash
-
2005
Relationship marketing emphasizes that for a firm to be profitable, it must be attentive to those factors that affect service satisfaction. Extant research in the service sector reveals two important determinants of service satisfaction. One is service quality, and the other is the service...
Persistent link: https://www.econbiz.de/10009484550
Saved in:
7
Terrorism and
Business
Frey, Bruno S.
-
2007
here argued that they not only apply to society as a whole but can also usefully be applied by
business
enterprises. …
Persistent link: https://www.econbiz.de/10012168270
Saved in:
8
Research on Well-Being: Determinants, Effects, and its Relevance for Management
Frey, Bruno S.
-
2017
Empirically orientated happiness research provides valuable and new insights to both
business
and political economics … well-being provides crucial insights for economic and social policy as well as for
business
economics considering aspects …
Persistent link: https://www.econbiz.de/10012168488
Saved in:
9
Terrorism and
business
Frey, Bruno S.
- In:
Global Business and Economics Review
10
(
2008
)
2
,
pp. 172-183
is here argued that they not only apply to society as a whole but can also usefully be applied by
business
enterprises. …
Persistent link: https://www.econbiz.de/10008538930
Saved in:
10
Terrorism and
Business
Frey, Bruno S.
-
Institut für Volkswirtschaftslehre, …
-
2007
here argued that they not only apply to society as a whole but can also usefully be applied by
business
enterprises. …
Persistent link: https://www.econbiz.de/10005627947
Saved in:
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