Neckermann, Susanne; Cueni, Reto; Frey, Bruno S. - Institut für Volkswirtschaftslehre, … - 2010
Awards—widespread in the corporate sector and elsewhere—are motivators that derive their value from non-pecuniary concerns such as status and self-image. Quasi-experimental panel data from the call center of a large international bank allow us to estimate the causal impact on effort when...