Purpose: Prior studies on customer satisfaction research have focused on the private sector. However, few studies have looked at services of general interest. Methodology: Using a PLS-SEM methodology, we establish and adapt a theoretical model based on the well-known ECSI to the waste disposal...

Purpose: Increasing quantity and sources of data and their potential to fuel value-adding applications in Supply Chain Management (SCM) are of considerable importance for corporations. Methodology: We utilize a qualitative research design of semi-structured expert interviews. Findings: Utilizing...

Purpose: Recently, big data has received considerable industrial and academic attention. Social media(SM) are becoming reliable big data sources that include various information such as customer’s opinions, product reviews and trends. However, the supply chain management (SCM) field has been...

The article examines the market valuation approach using industry market multiples as this method has recently attracted increasing interest from appraisers. It investigates whether constructing one’s own industry market multiples for company valuation which are based on a market approach...

Young, high growth internet/online companies are an attractive topic for market analysts and hot shots of Initial Private Offerings. At the same time, it is very complicated to provide a robust valuation for such companies, as shown by often unpredictable paths of share prices, resulting in the...

This paper focuses on an analysis of the mandatory disclosure of goodwill impairment information in compliance with the international accounting standard IAS 36. The international financial reporting standards require a wide range of disclosed information concerning the goodwill impairment such...