Drivers of customer satisfaction with waste-disposal-services : a PLS-SEM approach
Year of publication: |
2021
|
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Authors: | Mischel, Torsten ; Damberg, Svenja |
Published in: |
Adapting to the future : how digitalization shapes sustainable logistics and resilient supply chain management. - Berlin : epubli GmbH, ISBN 978-3-7549-2770-0. - 2021, p. 479-497
|
Subject: | Business Analytics | Kundenzufriedenheit | Customer satisfaction | Emotion | Messung | Measurement | Unternehmensanalyse | Business analysis |
Extent: | 1 Illustration, Diagramme |
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Type of publication: | Article |
Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz im Buch ; Book section |
Language: | English |
Notes: | Sonstige Körperschaft: Technische Universität Hamburg Sonstige Körperschaft: Technische Universität Hamburg, Institute of Human Resource Management and Organizations |
Other identifiers: | 10.15480/882.3978 [DOI] hdl:11420/11193 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
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