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Emotional arousal in customer experience : a dynamic view

Caruelle, Delphine; Shams, Poja; Gustafsson, Anders; … - In: Journal of business research : JBR 170 (2024), pp. 1-12

Persistent link: https://www.econbiz.de/10014535197

The impact of user emotions on intentions to continue using online food delivery applications : the influence of application quality attributes

Handayani, Putu Wuri; Azzizah, Safa Fathya; Annisa, Audrey - In: Cogent business & management 9 (2022) 1, pp. 1-20

This study analyzes the quality attributes to online food delivery applications (OFD) that affect users' emotions and their continuous use intentions according to the pleasure-arousal-dominance and stimulus-organism-response theories. The study employs a mixed methods approach. The data...

Persistent link: https://www.econbiz.de/10014441944

Online retailers' ethics and its effect on repurchase intention : the mediating role of perceived risk

Yuniarti, Fihartini; Arief, Helmi R.; Meydia, Hassan; … - In: Cogent business & management 9 (2022) 1, pp. 1-21

, ethical violations are more likely to occur during this mode of transaction compared to direct shopping. Consumers …

Persistent link: https://www.econbiz.de/10014425851