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Scenes from a marriage : bancassurance and litigation with clients in the Italian market
Auricchio, Marta; Bracale, Alessandro; Imposimato, Sara; … - 2023
Persistent link: https://www.econbiz.de/10014371941
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La qualità dei servizi pubblici in Italia
Bripi, Francesco; Carmignani, Amanda; Giordano, Raffaela - 2011
Persistent link: https://www.econbiz.de/10009540650
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Measuring the performance of local governments : evidence from mystery calls
Giacomelli, Silvia; Tonello, Marco - 2015
Persistent link: https://www.econbiz.de/10011821269
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The evolution of bad debt in Italy during the global financial crisis and the sovereign debt crisis : a counterfactual analysis
Notarpietro, Alessandro; Rodano, Lisa - 2016
Persistent link: https://www.econbiz.de/10011844015
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To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien; Gössling, Stefan; Martin-Rios, … - In: International journal of hospitality management 117 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
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Determining directions of service quality management using online review mining with interpretable machine learning
Shin, Jongkyung; Joung, Junegak; Lim, Chiehyeon - In: International journal of hospitality management 118 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015069592
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Are humorous frontline employees hotels' secret weapons? : investigating when and why employee sense of humor promotes service performance
Liu, Xinyu; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of hospitality management 118 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015069325
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Exploring the effects of service innovation ambidexterity on service design in the tourism and hospitality industry
Tajeddini, Kayhan; Gamage, Thilini Chathurika; Tajdini, … - In: International journal of hospitality management 119 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10015070775
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Re-imagining delightful experiences in "New Normal" conditions : a systematic critical review and future research agenda
Le, Truc H; Le Dung; Nimri, Rawan; Quach, Sara - In: International journal of hospitality management 120 (2024), pp. 1-15
Persistent link: https://www.econbiz.de/10015071164
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Il debito pubblico italiano dall'Unità a oggi : una ricostruzione della serie storica
Francese, Maura; Pace, Angelo - 2009
Persistent link: https://www.econbiz.de/10003871158