To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Year of publication: |
2024
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Authors: | Fernandez, Sébastien ; Gössling, Stefan ; Martin-Rios, Carlos ; Fointiat, Valérie ; Pasamar, Susana ; Isaac, Rami Khalil Ibrahim ; Lunde, Merete |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 117.2024, Art.-No. 103640, p. 1-11
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Subject: | Equity theory | Payment method | Service quality | Service-inclusive pricing | Social norms | Tipping behavior | Konsumentenverhalten | Consumer behaviour | Trinkgeld | Tipping behaviour | Gastronomie | Restaurant industry | Dienstleistungsqualität | Soziale Norm | Social norm |
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