According to recent neurobiological and psychological research by A. Damasio respectively G. Gigerenzer it is the aim of this paper to point out the limits of plainly cognitive approaches to decision-making and problem-solving (in economy) and – by showing the significance of emotions and...

Knowledge sharing between individuals has traditionally been conducted using face-to-face conversation. In the networked society - initially formed by telegraphs and the phone and nowadays powered by the Internet – many acts of knowledge sharing are carried out in a mediated fashion. While...

Based on an analysis of existing tools and approaches and literature from the areas of design and cognitive science, we identify a set of functional requirements to be met by diagrammatic knowledge mapping techniques and tools in order to be cognitively adequate for extensive personal knowledge...

We first describe the state of the art of organizational learning, mentioning the theories and types of it. The need of organizational learning, contributing processes and the main processes are further explained. Various methods of organizational learning are introduced. A template for a short...

We introduce the concept of organizational knowledge maturing based on the idea of developing knowledge assets. We explain the dimensions that have to be considered and introduce the Knowledge Maturing Dimension Framework to measure the maturity level. Finally we describe service classes as the...

The concept of knowledge worker has been around for fifty years and many information and communication technologies have been implemented in order to support this type of work. Workplaces have changed substantially, but information is scarce about how actual knowledge workers handle knowledge in...

Evaluating success of knowledge management (KM) is a difficult undertaking, yet without a decent approach to show evidence about its value, KM initiatives might not be sustainable as already evident in many abandoned projects. Although there have been a number of theoretical approaches on...

Pattern based task management has been proposed as a promising approach to work experience reuse in knowledge intensive work environments. While initial work has focused on the conceptualization and development of a generic framework, the process and user interaction of the task pattern...

An internally developed knowledge transfer methodology ensures at Credit Suisse that irreplaceable know-how (implicit and explicit) remains within the firm – even when keypersons leave, e.g. retirement, internal job mobility, extended absence or general leaving. The methodology tested in...

In this paper we present a novel, semantic-based approach for supporting the software development process in a distributed environment. The approach is based on collecting and preserving knowledge used in the software development process in order to support its usage in similar cases later on....