BAESENS, B.; VERSTRAETEN, G.; POEL, D. VAN DEN; … - Faculteit Economie en Bedrijfskunde, Universiteit Gent - 2002
. Consequently, marketing practitioners are currently often focusing on retaining customers for as long as possible. However, recent … findings in relationship marketing literature have shown that large differences exist within the group of long-life customers …'s future spending evolution that might improve relationship marketing decision making. In this study, from a marketing point of …