Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes

submitted by Kathrin Neumüller

Year of publication:	[2022]
Authors:	Neumüller, Kathrin
Publisher:	St. Gallen
Subject:	Marketing \| Retailing \| Mitarbeiter \| Einzelhandel \| Inspiration \| Verhaltensforschung \| Detailhandel \| EDIS-5190 \| customer satisfaction \| Kundenloyalität \| inspiration \| social psychology \| customer loyalty \| Mitarbeiterinspiration \| Konzeptualisierung \| conceptualization \| scale development \| sources of inspiration \| Kundenzufriedenheit \| Skalenentwicklung \| employee satisfaction \| Mitarbeiterzufriedenheit \| retailing \| employee inspiration \| Service-Interaktion \| customer inspiration \| Flächenmitarbeiter \| brick-and-mortar stores \| Mitarbeiter-Kunden-Interaktion \| service-profit-chain \| frontline employees \| Retail trade \| Customer satisfaction \| Beziehungsmarketing \| Relationship marketing \| Arbeitszufriedenheit \| Job satisfaction \| Konsumentenverhalten \| Consumer behaviour \| Verkaufspersonal \| Salespeople \| Kundenservice \| Customer service \| Arbeitskräfte \| Workforce \| Dienstleistungsqualität \| Service quality

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Extent:	1 Online-Ressource (circa 274 Seiten) Illustrationen
Type of publication:	Book / Working Paper
Type of publication (narrower categories):	Hochschulschrift ; Graue Literatur ; Non-commercial literature
Language:	English
Thesis:	Dissertation, Universität St. Gallen, 2021
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10013188011

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