EB bezeichnet die Automatisierung und IKS-Unterstützung der Schnittstelle zwischen Kunde und Bank (und eröffnet Optionen, viele bisherige Back Office Funktionen - wie Zahlungsverkehrs- und Wertpapier-Transaktionen sowie bspw. in Beratungssysteme integrierte Bonitätsanalyse mit Hilfe...

Vorliegendes Arbeitspapier stellt ein Contentmodell vor. Dieses kann als Basis für das Customer Relationship Management im Finanzdienstleistungsmarkt angesehen werden.

Vorliegendes Dokument untersucht, ob und unter welchen Bedingungen Customer Relationship Management für Finanzdienstleister sinnvoll ist.

Mit den Begriffen „Europastrategie" und „Allfinanzstrategie" werdenAusgangsüberlegungen, Analysen, Konzepte und Maßnahmebündel derKreditinstitute für ihre langfristige Positionierung im Markt beschrieben.Häufig — wenn nicht sogar üblicherweise — werden diese Strategien imKern...

[...]This paper examines some of the potential consequences ofGLB for the structure of the U.S. financial services industry. Init, we ask how the industry may evolve as this new legislationinteracts with the consolidation trend already under way, whattypes of mergers are most likely to occur,...

CII Introduction: enhancing financialcapability and providing for an ageingpopulation are two of the biggestchallenges facing the financial servicesindustry today. Thus far, the approach totackling these issues has been relativelydisjointed, considering each problemindividually. In this latest...

CII Introduction: People are living longer and with this come increased costs of pensions, health and social care. Is the financial services industry as it is currently configured capable of supporting consumers in this difficult environment? How will it meet the needs of those who are often...

The ageing population and its impact on financial services and insurance was the subject of a recent Thinkpiece by Jane Vass of Age Concern. However what about the impact of rising migration that also seems likely for Europe in the coming decades? How important will immigration be in picking up...

Why are British bank branches run so differently—and often much less efficiently—than their international counterparts? Why is it that it has been nearly ten years since the last major innovation in that area? Banking expert David Cavell takes a hard look at the present situation, and argues...

In December, delegations from 192 countries will hold two weeks of talks in Copenhagen aimed at establishing a new global treaty on climate change. Six months after the publication of its third major report on climate change and insurance, ‘Coping with Climate Change: Risks and opportunities...