Aufgrund der hohen Substituierbarkeit klassischer Bankprodukte kommt dem Management der Kundenbeziehung als Differenzierungsstrategie im Firmenkundengeschäft eine entscheidende Bedeutung zu. Eine wesentliche Herausforderung stellt dabei die Ausgestaltung des Leistungsangebotes der Bank dar....

The recent rapid growth of the Internet as a medium of communication and commerce, combined with the development of sophisticated software tools, are to a large extent responsible for producing a new kind of information: databases with detailed records about consumers' preferences. These...

Although Advance Selling and Probabilistic Selling differ in both motivation and implementation, we argue that they share a common characteristic - both offer consumers a choice involving buyer uncertainty. We develop a formal model to examine the general economics of purchase options that...

In this paper I determine the importance of adjustment costs in employers' hiring decisions. Temporary work arrangements offer potential ways to avoid adjustment costs. I estimate employers willingness to pay for the characteristics of these work arrangements. I distinguish regular contracts,...