Healthcare organizations in Germany exploit the benefits of the ISO 9000 family of international standards as it became compulsory to implement a quality management system in accordance with ISO 9001 requirements. Until the innovative ISO 9001:2015 proposal it was no direct connection to the...

Measuring performance has increasingly become a focus in hospitality industry. One of the most important approaches to measure performance is the balanced scorecard, which summarizes a critical set of indicators that measures and evaluate the performance of the organization. The researchers used...

In the context of the Balanced Scorecard development in the Upper Austrian Gesundheits- und Spitals AG (gespag) the methodology of strategy maps was applied in order to build a base for the definition of relevant areas of strategic measures. When applying the methodology it turned out that it is...

Raising challenges and reducing resources in the healthcare sector, have put performance management center stage. Recent debate has, on the one hand, highlighted the negative effects of this increasingly diffuse management approach, on the other hand, more emphasis has been placed on the need to...

Рассмотрены проблемы стратегического управления в региональной системе здравоохранения. Local healthcare system strategic management issues are researched

This study aims to examine whether there are differences between set roles when reviewing strategy execution in two new regions, especially when the initial period performance achievement is below target. This judgment differences will be explained through attribution theory and negativity bias...

The aim of this study was to determine the contributions of the balanced scorecard (BSC) methods to identify the relationship between the objectives and activities and examine how the BSC should be formed in a manufacturing company. The BSC framework was examined via a case study in a yarn...