With the rise of the service society, emotional labour has become increasingly prevalent. Emotional labour involves the production and consumption of the worker's identity as part of the customer service experience. However, emotional labour requires the performance of appropriate or moral...

Many workplaces have paid more attention to employee behavior in a competitive, dynamic, and expanding business environment since it impacts productivity, efficiency, and effectiveness. These employee behaviors can either be positive or negative. Deviant workplace behaviors are such a form of...

We discuss how six dimensions of the authentizotic psychological climate explain stress and affective well-being at work, and how stress and affective well-being explain self-reported individual performance. The sample comprises 199 employees from 118 organizations. The findings indicate the...

Arbeitnehmer sollen heutzutage bestens gelaunt, einfühlsam und herzlich sein, was Arbeit ist, darf nicht wie Arbeit aussehen. Wie kann permanente Freundlichkeit gelingen, ohne hierfür das eigene Wohlbefinden hintanstellen zu müssen? Hier werden zwei unterschiedliche theoretische Perspektiven...

A plethora of researches about the repercussions of workplace bullying has depicted the negative employee emotional reactions, particularly neglecting the rational understanding behind this phenomenon. The current research examines the effect of workplace bullying on organizational work related...