Die neue Welt ist intuitiv und leicht. Die Toleranz der Kunden gegenüber Umständlichkeit und Intransparenz sinkt. Andere Branchen bemühen sich schon heute darum, Kundenbedürfnisse jenseits der Industriegrenzen zu erkennen und zu bedienen. Erfahrungen, die Kunden in der digitalen Welt in...

CII Introduction: the insurance industry provides a long-standing and often forgotten role of helping people and businesses do things without the fear of catastrophic loss should something go wrong. How can this be achieved in a sustainable manner? Does the industry use the most sophisticated...

While there is an extensive literature on tax evasion a further aspect of cheating on the state, namely benefit fraud, has gained relatively modest attention in the economic literature. This paper seeks to fill this gap. We explore differences between benefit fraud and tax evasion due to...

In open-end funds, net inflows are positively correlated with past performance. This study investigates how past net asset value (NAV) returns affect the premium on closed-end funds traded in the United States and the United Kingdom. Past performance is significantly priced in stock funds,...

Integrated choice and latent variable (ICLV) models represent a promising new class of models which merge classic choice models with the structural equation approach (SEM) for latent variables. Despite their conceptual appeal, to date applications of ICLV models in marketing are still rare. The...