Business ethics and corporate social responsibility have gained more attention in recent years. However, the consumers' perspective on ethics is still a little researched area. This study reports a survey (n=713) on the views of Finnish consumers about ethics in trade. Consumers' willingness to...

This paper examines how consumers create social capital in their interactions with other customers and service personnel while shopping in retail stores with both physical and digital locations. We draw on the servicescape literature to explore the role of social capital in determining the...

The aim of the study was to analyze the use of power in a strategic change process within a large forest industry company. The organization in question had a total of 7 700 employees, 6–8 organizational levels, over 30 production units and a widespread international sales network.