It is argued that no simple correlation can be established between corporate social performance and corporate financial performance. The activities that generate CSP do not directly impact the company's financial performance, but instead affect the bottom line via its stock of reputational...

We describe a service quality initiative that focused on improving the work behavior and job attitudes of employees in a job category that is often overlooked, yet which is integral to the success of most public sector organizations — administrative assistants. Data on service quality were...

Can we adequately assess corporate reputation? The 'No' side argues that reputation is contextually dependent and lacks a consensus definition. The 'Yes' side argues that adequate does not equal perfect and that existing measures enable answering meaningful questions and making meaningful...