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using mobile banking, as well as their own personal level of risk tolerance, impact adoption of mobile banking. We find that … than those who believe it is safe. We further find that consumers with higher levels of risk tolerance are more likely to …
Persistent link: https://www.econbiz.de/10013091091
behaviour of digital wallets, with a particular focus on the role of perceived risk as a mediator and role of perceived trust … perceived risk mediates the proposed relationship, while perceived trust and service quality showed strong moderating effects on … the relationship between perceived risk and digital wallet usage behaviour. The study adds to the literature on digital …
Persistent link: https://www.econbiz.de/10014382168
The purpose of this conducted study was to test the direct and indirect effects of internet banking quality and customer value to customer satisfaction. This study uses descriptive analysis and multiple regression analysis to examine these relationships. The study is based on a survey conducted...
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The coupling of data and digital innovation opens the way for new business in the financial services sector, where customers are placed at the centre of decisions and data can help to develop customer knowledge. To carry out our research, we adopted a multi-case study approach to explore how a...
Persistent link: https://www.econbiz.de/10013368443
The article clarifies the concept of value for customer, demonstrates challenges related to the concept itself and its measurement and sheds new light on the consequences of conceptual and metric choices. The analysis focuses on three points: first, it shows, how the definition and delineation...
Persistent link: https://www.econbiz.de/10012026446
personalization co-created by consumers. This study explores customer's perception of value co-creation and how it impacts intention … to co-create value. Customer perception of value co-creation for personalization in an e-commerce context was … operationalized as second order construct comprising of fulfilment, service recovery, price perception, algorithmic fairness …
Persistent link: https://www.econbiz.de/10014240543
Service quality has been a topic of extensive inquiry for decades that has emerged in form of self-service which has profound effects on the way customers interact with firms to create positive service outcomes i.e., customer convenience, security, and behavioral intentions. This study focuses...
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